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Frequently Asked Questions

You can book a car through our website, mobile app, or by contacting our customer service directly via phone or email. Select the type of car you want, your rental dates, and any additional services or requirements you have.

Typically, you’ll need:

A valid driver’s license.
To meet a minimum age requirement, often 21 years or older.
A valid credit card for the deposit.
Sometimes, proof of insurance may be required.

During the booking process, you can select a pickup location from our list of available locations. These can include airports, city centers, or specific branches. You can also select a drop-off location if it’s different from the pickup location.

Our refund policy includes:

Full refunds for cancellations made within a specific timeframe before the rental start date, often 24 to 48 hours.
Partial refunds or credits for late cancellations.
No refunds for no-shows or unused rental days.
How can I book a special car?
For special cars or luxury models, it’s recommended to book well in advance due to limited availability. You can book these through the same channels, but make sure to specify the exact model or any special requirements you have.

Our packages vary but often include:

Daily, weekly, or monthly rental options.
Special offers for weekend or holiday rentals.
Packages that combine rentals with insurance, additional drivers, or mileage options.

Our security policy ensures:

Secure handling of personal and payment information using encryption and data protection protocols.
Verification of driver’s licenses and identities.
Regular maintenance and safety checks of all vehicles.

Our terms of service cover:

Rental agreement conditions.
Use of the vehicle in a lawful manner and within specified geographic areas.
Restrictions on who can drive the vehicle.
Procedures in case of accidents or damage.

The upfront deposit can vary based on the vehicle type and rental duration. It’s usually calculated as a percentage of the rental cost or a fixed amount, ranging from PKR 5,000 to PKR 20,000 or more for luxury vehicles. This deposit is refundable after the rental period, provided the car is returned in its original condition.

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